Privacy Policy

Jyoti English Training provides English language training, communication skills coaching, confidence-building programs, and related educational services for learners.

We may collect information that you voluntarily provide when you interact with our website or services, including:

• Name
• Email address
• Phone or WhatsApp number
• Age or date of birth, where relevant to a course or assessment
• Student/professional status
• English language level
• Learning goals and requirements
• Information submitted through enquiry or assessment forms
• Course registration and payment-related information
• Messages, feedback, or other information you send to us

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information.

We may use your information to:

• Respond to your enquiries and requests
• Provide information about our courses and services
• Conduct English assessments or consultations
• Register and manage learners
• Communicate with you about classes, schedules, or services
• Process payments and maintain transaction records
• Improve our courses, website, and learner experience
• Send educational or promotional communications where permitted
• Prevent misuse, fraud, or unauthorized activity
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our educational and business activities unless required or permitted by law.

If you provide your phone number or WhatsApp number, we may use it to communicate with you regarding enquiries, assessments, classes, course information, or other services you have requested.

You can ask us to stop promotional communications at any time.

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and provide a better user experience.

Cookies may help us understand:

• Which pages visitors use
• How visitors interact with our website
• Website performance
• General visitor preferences

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We do not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to operate our website or provide our services. Examples may include:

• Website and hosting providers
• Form and communication platforms
• Payment service providers
• Technology and analytics providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies when legally required

Third-party service providers may process information according to their own privacy policies and applicable laws.

If you make a payment for our services, payment information may be processed by a third-party payment provider.

We may receive transaction-related information such as payment status, transaction reference, amount, and date. We generally do not store complete card, banking, or other sensitive payment credentials on our website.

Our services may be used by students and learners of different age groups.

Where our services involve children or minors, we encourage parents or legal guardians to be involved in the registration and use of our services where appropriate.

We do not knowingly collect personal information from children for purposes unrelated to providing educational services.

Our website may contain links to third-party websites, platforms, or services.

These third-party websites operate independently and have their own privacy policies. We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policy of any third-party website you visit.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request information about how your personal data is processed

To exercise any applicable rights, contact us using the details in the Contact section below.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.

By using our website and submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.