Jyoti English Training communicationcoachjyoti.com
Legal & Refunds
Effective 6 September 2026

Refund & Cancellation Policy

A clear, transparent look at how enrollment, cancellation, and refunds work before you make a payment.

1

Course enrollment

Enrollment becomes effective after the required payment has been successfully received and confirmed.

Before making payment, learners are encouraged to review the course details, schedule, duration, fees, and applicable terms.

2

Cancellation by learner

If you wish to cancel your enrollment, please contact us at:

Cancellation requests will be reviewed according to the specific course or service terms communicated at the time of enrollment.

3

Refund eligibility

Refund eligibility may depend on:

  • The type of course or service purchased
  • Whether classes or services have already started
  • The amount of educational material or service already provided
  • The cancellation date
  • Any specific refund terms communicated before enrollment

Where a refund is approved, the eligible amount and applicable processing conditions will be communicated to the learner.

4

Non-refundable services

Certain services may be non-refundable once they have been delivered, scheduled, accessed, or substantially provided.

This may include completed consultations, assessments, personalized sessions, digital resources that have already been delivered, or other services where the applicable terms clearly state that they are non-refundable.

5

Cancellation or rescheduling by Jyoti English Training

In exceptional circumstances, we may need to cancel, postpone, reschedule, or modify a class or program.

Where reasonably possible, we will provide advance notice and may offer an alternative class, rescheduled session, or other appropriate solution.

6

Refund processing

Approved refunds will generally be processed through the original payment method or another appropriate method communicated by us.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

7

Duplicate or incorrect payments

If you believe you have made a duplicate payment or have been charged incorrectly, please contact us promptly with the relevant transaction details so that we can investigate the matter.

8

Contact us

For cancellation or refund-related questions, contact:

Jyoti English Training
Address: C-5, 2nd Floor, Sector-12, Pratap Vihar, Ghaziabad, Uttar Pradesh 201009, India